Hello blog, long time no see again. Yes I know it is pathetic to write about how I haven’t put anything on my blog for such a long time. But why should I be any different to all the other wannabe bloggers.
I am having break from some help desk database design work. I am attempting to create a lovely flow chart of how an SLA (Service Level Agreement) will act within GLPI, including escalations, automated responses, rules etc.
Such fun.
Anyway back to work.